Refund policy

EXCHANGES/RETURNS

If you have any questions regarding your order and initiating a return, please contact our online department at info@selvajewelry.com including your order number, the item, email address on file, and your shipping location.

RETURN POLICY:

You may return most new, unworn, unused items in their original boxes and packaging within 14 days of receipt of the items for a store credit.  Please contact us first to initiate a return.  Return shipping costs are the responsibility of the customer. If the return is due to our error (such as receiving an incorrect item), we will promptly rectify our mistake upon receiving the returned product.  We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.  Upon receipt of your return, we are happy to issue a store credit for items returned in new and unused condition. Store credits and refunds are issued after we receive the item.  Once we issue your refund, it can take up to 7 days for your financial institution to make funds available in your account.

Orders can only be canceled and refunded if canceled within 24 hours of your purchase; any request after the allotted time will be subject to restocking fee ($10 per item) or will be issued via a store credit minus the restocking fee. Each customer is entitled to one return per order. After the first return, restocking fees will apply to any subsequent return/exchange. International orders are not eligible for exchange and are considered Final Sale.

Items sold online at discounted prices or purchased using discount/promo codes are subject to Final Sale. The same goes with Solid Gold items or any item marked as "Final Sale." Returns for such merchandise will not be accepted.

Exchanges/returns must be postmarked within 14 days of the original delivery date and shipped back to us in a prepaid package. We do not accept CODs. All returned merchandise must be unworn, unused, undamaged, and in its original condition, including the original boxes, packaging, and invoice/receipt.

We reserve the right to deny returns/exchanges that do not adhere to our policy requirements. We highly recommend using a traceable carrier and ensuring the full value of the merchandise being returned, as we are not liable for missing, lost, damaged, or stolen return packages. Customers are responsible for the shipping fees of returned item(s).

EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. To exercise this right, contact us at info@selvajewelry.com within 14 days of delivery.

Please contact us first to confirm the return and receive the return shipping address.