Shipping & Returns Policy

 

PROCESSING, SHIPPING, & RETURNS

 

Processing Times

Our current average processing time for orders is 1 - 3 business days. Please note that processing times can vary depending on the items ordered.

All of our Solid Gold (14k Solid Gold) pieces are made-to-order and typically take a production period of approximately 2 - 4 weeks.  Solid Gold items are Final Sale. Due to its costly nature, we do not stock Solid Gold items.  Feel free to contact us before ordering if you feel hesitant about the wait time for order processing or any other concerns.

 

Shipping

Domestic Shipping Information

Orders will ship for a flat rate of $5.99 via USPS Ground Advantage Mail within the United States.  Free shipping is offered to orders over $150.  Upon fulfillment and dispatch of your order, you will receive a Shipment Notification Email containing a tracking number. Orders are shipped via USPS Ground Advantage Mail and typically arrive within 1 to 5 business days in the continental U.S.  If you would like to request an earlier ship date or need your order to arrive by a specific date, please reach out to us before placing your order. In the event of any delays or cancellations to your order, we will contact you directly via email or phone. It's important to note that Selva is not held responsible for lost items if an incorrect shipping address is provided. All shipments are facilitated through USPS Ground Advantage mail.  Once orders are fulfilled and handed over to the USPS, there is nothing more we can control during the shipping process.  You can contact them directly if you are having trouble retrieving your package.

***For holiday orders within the U.S., we recommend placing your order by 12/12/2025 to ensure delivery in time for Christmas.***

 

International Shipping Information

International orders are accepted on a special case basis.  Alternate shipping charges  may apply. If, for any reason, we are unable to ship to your country, we will promptly notify you. Upon receipt of your Shipment Notification with your tracking number, you should expect delivery of your package within 3 to 5 weeks.

Depending on your location, most orders will be delivered by your local postal service, arriving with your regular mail. 

 

Return/Exchange Policy

For inquiries concerning your order and returns, kindly reach out to our Online department at info@selvajewelry.com. Please include your order number, email address associated with the order, and your shipping location.

 

Online Return Policy

You may return most new, unworn items within 14 days of delivery for a store credit or an exchange if you have contacted us first.  Return shipping costs are the responsibility of the customer. If the return is due to our error (such as receiving an incorrect or defective item), we will provide a return label and promptly rectify our mistake upon receiving the returned product.

Given the labor and time invested in each item, orders can only be fully refunded if canceled within 24 hours of your purchase; any cancellation requests beyond this timeframe will incur a $15 restocking fee per item and be issued via a store credit minus the restocking fee. Each customer is entitled to one return/exchange per order. After the first return, restocking fees will apply to any subsequent return/exchange. International orders are not eligible for exchange and are considered Final Sale due to the high shipping costs.

Items sold online at discounted prices or purchased using discount/promo codes are considered Final Sale. The same goes with Custom Orders, Solid Gold items, necklaces, or any item marked as "Final Sale." Returns for such merchandise will not be accepted.

Exchanges/returns must be postmarked within 14 days of the original shipping date and shipped back to our Online department in a prepaid package. We do not accept CODs. All returned merchandise must be unworn, undamaged, and in its original condition, including the original boxes, packaging, and invoice/receipt.

We reserve the right to deny store credit returns/exchanges that do not adhere to our policy requirements. We highly recommend using a traceable carrier and ensuring the full value of the merchandise being returned, as we are not liable for missing, lost, damaged, or stolen return packages. Customers are responsible for the shipping fees of returned item(s).

Please contact us first to confirm the return and receive the return shipping address.

Upon acceptance of the merchandise for exchange, the new item will be shipped based on availability.
 

Taxes & Duties

All applicable customs, import duties and fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Selva. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.